ATS / Spring Mountain Air Code of Ethics

Company Motto:  BRINGING BACK THE PUBLIC CONFIDENCE IN THE HVAC INDUSTRY

Heating and Air Conditioning industry leading: 100% satisfaction guaranteed

Your time is important: A LIVE OPERATOR will assist you and give you an appointment with 2 HOUR window of arrival time.  If for any reason, we run late you will be notified immediately.

Communication:   We have an open line between our office and the field techs.  We constantly strive to keep everyone informed and up to speed.  You will always be assured we can be reached at any time and are very responsive to our client’s needs.

Honesty, Integrity and Trust:  The three words most used in our weekly communication meetings.  We insist that all our clients are given the most ethical treatment, as that is the only thing acceptable.

Highly-trained HVAC techs:  We do many hours of continuing education.  Our techs are given all the latest diagnostic tools and are trained to use them.  Our trucks are stocked for most problems we run into.  We take HVAC repair seriously.

UpFront Pricing: For a nominal trip/ diagnostic fee you will be given a price to repair your HVAC unit and options before the repair is done. The price given will be for everything: no surprises, no hidden costs and will include a 1-year warranty for your peace of mind.

Installations and service: Design, install, service and repair heating, ventilation, air conditioning and refrigeration systems in accordance with accepted industry standards.  Installations can carry up to a 10 year parts and labor warranty.

The royal treatment: Your home is your castle it is company policy to be clean and protect your home at all cost.

Our Team:  Meet our team and you will agree we have some amazing people here.  We strive to give our employees a positive work environment and full support in the office and field to better serve you.

Drug Free/ Background checked: All our employees are drug-free and have been background checked before they can work for us.

Insurance/ license: All applicable license and insurance are in place and up to date.

All laws are followed:  The HVAC industry is very regulated.  We follow all recover laws and go above and beyond by recycling everything we can.

2nd OPINION IS FREE: Did a company just condemn your furnace or A/C? Did you get the new guy? If it can be fixed, we can fix it. You will get a second opinion for FREE!

Recent Posts